Return and Refund Policy

At Zachary Sports, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and return policy below:

1. Refund and Return Eligibility

• Refunds and returns are accepted only for items that are damaged, defective, or incorrect at the time of delivery.
• Items must be returned in their original condition, including packaging, tags, and accessories.

2. Return Window

• You may request a refund or return within 3 days of receiving your order. After this period, requests will not be accepted.

3. Refund Method

• Refunds will be processed as cash reimbursement upon item pickup.
• No other refund methods (e.g., bank transfers, online payments) are offered due to our cash-on-delivery-only policy.

4. Exchange Policy

• Exchanges are allowed for items that meet the return eligibility criteria.
• Exchanges are subject to product availability. If the requested item is unavailable, a refund will be processed.

5. Warranty

• Our products do not include any specific warranty unless stated otherwise.

6. Steps to Request a Refund or Return

1. Contact Us: Notify our customer support team within the 3-day return window by providing your order details and reason for return.
2. Inspection: Our team will inspect the returned item to ensure it meets eligibility criteria.
3. Refund or Exchange: Once approved, a refund or exchange will be processed.

7. Important Notes

• Zachary Sports reserves the right to deny refund or exchange requests for items that do not meet the eligibility criteria.
• Return shipping and handling fees (if applicable) will be discussed during the return process.

Contact Information

For any inquiries about our refund and return policy, please contact us: [email protected].